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Refund and Return Policy
At Blue Cart Distributor LLC, we strive to provide the best possible products and services to our valued customers. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions and procedures for processing refunds for products purchased through our wholesale website. Please read this policy carefully before making any purchase.
1. Eligibility for Refunds
1.1. Damaged or Defective Products:
If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund. Please contact our customer support team within 3 days of receiving the product to initiate the refund process.
1.2. Expiry or Spoiled Products:
For perishable items with an expiration date, we offer refunds if the product is received within a reasonable timeframe before the expiration date and has already expired or gone bad.
2. Non-Eligibility for Refunds
2.1. Change of Mind:
We do not offer refunds for products if you have simply changed your mind or no longer wish to keep the items.
2.2. Used Products:
Refunds will not be provided for products that have been used, altered, or damaged after delivery.
2.3. Bulk or Wholesale Orders:
For bulk or wholesale orders, refunds may be subject to different terms and conditions, which will be outlined in your wholesale agreement.
3. Refund Process
3.1. Contact Customer Support:
To initiate a refund request, please contact our customer support team via email at admin@bluecartdistributor.com. Provide your order details, reason for the refund, and any relevant supporting documentation or images.
3.2. Return Authorization:
If your refund request is eligible, our customer support team will provide you with a Return Authorization Number (RMA) and instructions on how to return the product.
3.3. Return Shipping:
You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective product sent). Ensure the product is properly packaged to avoid damage during transit.
3.4. Inspection and Processing:
Once we receive the returned product, our team will inspect it to verify its condition. If approved, we will process the refund within 5 business days using the original payment method.
4. Partial Refunds or Store Credit
In some cases, we may offer partial refunds or store credit as an alternative to a full refund (e.g., for partially used or conditionally eligible items).
5. Refund Disputes
For issues or disputes regarding refunds, contact our customer support team. We will resolve the matter fairly and promptly.
5.2 Shipping costs will be calculated and added to your order during the checkout process.
5.3 Any shipping delays, damages, or losses incurred during transit are the responsibility of the shipping carrier.
6. Amendments to the Refund Policy
Blue Cart Distributor LLC reserves the right to modify this policy at any time. Changes will be posted on our website.
Contact Us:
For questions about this policy, email support@bluecartdistributor.com.